Testimonials: What Our Customers Say
The following comments and
responses are excerpted from feedback we have received
over the past seven years. We have not published personal
names here, since we have not asked the people in question
for their permission to use their names, and prefer to
respect their privacy. In all of these cases, the withheld
name is indicated by a pair of empty brackets.
We have not intentionally selectively edited out "negative"
comments. The fact is, we have never received any (although
we did once hear from a neighbor of ours that he wasn't
impressed with it, because "when I left it out in the
rain in my outdoor shower, it tended to disintegrate."
By contrast, many of our customers visit us at local markets
or fairs annually, and relate to us that their last stock
of our soap lasted them all year, "because this soap
While it is true that, quite often, people will express
a liking for this particular scent, and not for that one,
the basic soap itself is simply very popular. (For this,
we give all credit ultimately to the goats!) Once people
take the chance on experimenting with different fragrances
to find what they like individually, they find that the
soap is very kind to their skin. This has turned many
folks into repeat customers. A wide variety of people
enjoy using our soaps, as some of the following testimonials
[We received an order from
someone who wanted the soap to give to a friend in the
hospital who was receiving chemotherapy. She told us
that another friend had told her that goat's milk soap
was chemically gentle and tolerable for those with tender
skin, especially those undergoing chemo. We asked her
for further information on that source, and she sent
us the following (edited) reply:]
"I hope that the correspondence below answers your
question. I sure wish that there had been an article
or meeting or something I could have steered you toward,
for I think that so many people, especially those with
cancer, could benefit from your soap. [
], a retired professor of English at [ ],
does give a great testimonial, though. ... I'm really
looking forward to receiving the soap, as is [
], my friend in the hospital. You have three sudsy fans
(and probably many more) in Chico." [This was followed
next by her query to her information source:]
"...was it word of mouth that led you to goats
milk soap or was there an article or a physician's referral?"
[The source replied:]
"Hi, [ ]- It wasn't any kind of reference,
and in fact what is at issue is not the pain of chemo.
It is simply the skin trauma associated with radiation
or other kinds of skin burn. It so happened that [
] sent me a couple of bars of Santa Fe-local goat's
milk soap at the time I started radiation and I noticed
how creamy and how chemically neutral it was, and therefore
soothing - not to mention how long the bar lasted! I
used it exclusively, never felt so much as a bit of
sting, and found that the exposed skin stayed supple
and healthy. That's all. Nothing more than that. Nevertheless,
for myself I would go straight for it again in the case
of any skin trauma." [-- ]
[This customer wrote again after receiving her order:]
"The soaps are lovely ... thanks so very much!"
--Chico, Calif., January, 2002
[We had just notified a customer
that we were sold out of Apricot, who responded:]"Hi:
I understand why apricot is so popular: it's wonderful...
When the 2002 apricot is ready you can send me the rest
of my order. It is definitely worth waiting for the
world's best soap. Your devoted customer, [
]". [Two months later after receiving her back-order,
she wrote again, saying:] "I am now in possession
of the most splendid apricot scented soap in the (southern)
state of California. Some things are worth waiting for.
--Piedmont, Calif., May and July,
[An e-mail message from a
soap recipient, forwarded to us from a person in Dixie,
Washington, who ordered soaps as Christmas gifts:]"Aw
[ ], You outdid yourself! This really is
the best smelling soap I've ever sniffed. I'm off to
the tub - it's been a VERY long day! :-) Thanks again,
--[somewhere, USA], December, 2001
[An e-mail message, with
"i love your soap!" in the Subject line:]"Hi,
I saw some of your soap in the store today... i will
tell people about your great soap when the occasion
arises. Tell the goats I appreciate being so clean.
--Medford, OR., November, 2001
"Here is your check
for the soaps that I ordered. It will be great
to have a good supply of it for the holidays! Your soaps
were a big hit with my mother's friends in Iowa when
I took them as "thank you" gifts earlier this
summer when I was there for a family reunion."
--Citrus Heights, Calif., August,
"Dear Colestin Caprines,
On a trip to Washington [state] we happened to stop
at a yard sale where I found and purchased a bar of
your Goat Milk Soap. After using it on our trip found
out it was special and didn't know where to find more.
Luckily I'd kept the wrapper and found your address...
Sincerely, [ ]."
--Magalia, Calif., November, 1999
"I sent one box to my
grand-daughter already, and she loved it :) Thank you,
Kathy [ ].[P.S.:] I will have to get more
later. Love the boxed idea."
--Ashland, OR., July, 1999
"To whom it may concern,
recently our family was in Ashland seeing the plays
and we purchased a bar of your lovely goat milk soap
and fell in love with its smell and texture. We used
that bar until it was a transparent sliver and we could
no longer find it when it fell into the tub. We long
for more of your fragrant apple soap, a handful, a dozen,
a case. Please let us know if you would be willing to
send us some soap... Sincerely, [ ]. [P.S.:]
Let's hear it for the goat!"
--Seattle, WA., August, 1998
"Your soaps are a very
fine quality, and I am buying several to make up gift
baskets for friends, planning ahead for the holidays!
[P.S.:] Please send me some extra order forms to share
with friends. Thanks, [ ]."
--Citrus Heights, Calif., July, 1998
"I thought you would
like to know that my sister loves the soap I took her.
My nephew has had a problem with exema which has virtually
disappeared. Needless to say I have a directive to get
more soap. I was wondering if you could [send] me 12
bars of unscented soap? ...She really liked the vanilla...
--Montague, Calif., Jan. 1998
"Dear Colestin Caprines,
I found your soap at Stewart Mineral Springs this summer
and absolutely love it. I would very much like
you to send me 10 more bars of musk & 2 of lavender..."
--Iowa City, IA., November, 1997
"Dear Maker of Goat
Milk Soap, I was in Cantwell's in Medford today looking
for your soap. The purchasing agent, , said that she
has at least three requests a day for your soap. ...
I did, however, find your soap in the Ashland Community
Food Store. I was very tickled to find it because I
really like it... Thanks for making such a wonderful
product. Sincerely, [ ]."
--Medford, OR., Oct. 1997
"Hello - I have ordered
from you a few times & it's time again... I still love
and rave about your soap. My boyfriend & I would be
really down & out if you went out of business... Thanks
again. [P.S.:] I have given many of my co-workers bars
of soap... Keep up the good work."
--Portland, OR., Oct. 1996
"Would you please ship
to me 5 bars of lavender soap. Am enjoying the bar I
bought at [the] farmer's market. Thank you." (After
receiving the order, this person wrote back and said,
"Thank you for your prompt service.")
--Oregon City, OR., Sept. 1996
"Received the case of
soap from ... this month. Thank you! I ended up sharing
the luxury of it with friends & only ended up with 6
bars! A bar lasts my husband & me about 3 weeks, so
I figure I'll be ready for 12 more the first week of
May. I see no reason to buy any other soap... Thanks!"
--Dunsmuir, Calif., Jan. 1996